Introduction
At Canalside Interiors, accessible from https://canalside.com.au/, we’re committed to protecting your privacy and handling your personal information with care. This Privacy Policy outlines how we collect, use, store, and manage your personal information when you visit our website https://canalside.com.au/ or interact with us online. We follow the principles set out in the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information We Collect
Like many websites, we collect personal information you provide directly to us such as your name, email address, phone number, and delivery or billing details when you place an order, fill out a form, or contact us. We also collect technical data such as your IP address, browser type, referring pages, and activity on our website. This information helps us understand how visitors use the site and how we can continue to improve it.
How We Use Your Information
We use your information to respond to enquiries, process orders, deliver goods or services, and provide customer support. In accordance with our Terms and Conditions, by using our website you consent to us contacting you in relation to your interactions with us, including product enquiries, availability updates, and service related communication. We also use analytics to better understand how visitors use the site so we can improve its performance and user experience.
Cookies and Website Tracking
Like most websites, we use cookies which are small text files stored on your device to remember your preferences, analyse traffic, and provide a better browsing experience. Cookies help us understand which pages are visited, how often, and how users navigate the site. We may also use third party tools like Google Analytics to collect this data in a general, anonymous way. If you prefer, you can disable cookies through your browser settings although this may affect some functionality of the site.
Sharing of Personal Information
We do not sell or rent your personal information. In order to run our business, we may share your details with third party service providers such as delivery partners, payment processors, or technical support providers who assist us in providing our services. These providers only have access to the information needed to perform their duties and are expected to handle your data securely and responsibly. In some cases, your information may be stored or processed outside Australia. Where that occurs, we take reasonable steps to ensure your privacy remains protected.
Keeping Your Information Safe
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. We retain information for as long as it is required for our business operations, record keeping, or to meet legal and regulatory obligations. Where appropriate, and in accordance with applicable laws, we may take steps to de identify or securely dispose of information that is no longer needed.
Access and Corrections
If you would like to access or update the personal information we hold about you, please contact us at mail@canalside.com.au. We’ll do our best to respond promptly and ensure your information is accurate and up to date.
External Links and Third Parties
Our website may contain links to third party websites or include content provided by external services such as embedded videos or advertisements. Please note that this Privacy Policy does not apply to those external sites or services. We encourage you to review their respective privacy policies, as they may have different practices or offer options for opting out of certain tracking or data collection features.
Children’s Privacy
Our website and services are intended for individuals aged 18 and over. We do not knowingly collect personal information from anyone under the age of 18. If you believe a person under 18 has submitted personal information to us, please contact us as soon as possible and we will take reasonable steps to address the situation.
Questions or Complaints
If you have any questions about how your information is handled or wish to lodge a privacy complaint, please contact us at mail@canalside.com.au. We take privacy seriously and will aim to resolve any concerns quickly and respectfully.
Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in our business or legal obligations.
Your Consent
By using our website, you acknowledge that you have read and understood this Privacy Policy, and you consent to the collection and use of your personal information as described. You also agree to be bound by our Terms and Conditions.