Q: What are your showroom hours?
A: Our showroom at 38 Burrows Road, Alexandria NSW 2015, is open 7 days a week from 10:00 AM to 4:00 PM. No appointment is necessary, but if you’re travelling to view something specific, we recommend getting in touch beforehand. We’re also conveniently located just 10 minutes by taxi or Uber from the airport, making it easy for our interstate customers to visit.
Q: How can I contact Canalside Interiors?
A: You can reach us via email at mail@canalside.com.au or by phone at (02) 9565 2390. Our team is available to assist with any enquiries, quotes or order support.
Q. How do I place an order?
A: Orders can be placed in store, online via our website or directly through our team by phone or email. For trade and custom enquiries, please get in touch so we can guide you through the process.
Q: Do you offer delivery services?
A: Yes, we offer delivery within our Sydney service areas and can assist with freight arrangements to other locations.
Located outside of our Sydney service areas?
We have many clients based outside of Sydney and dispatch interstate daily. If you're located beyond our standard delivery zones, we can assist in obtaining freight quotes from trusted third-party furniture carriers.
Q: Can I pick up my order?
A: Yes. Pick-ups can be arranged from our Alexandria warehouse by prior appointment. Please ensure you bring appropriate transport, protective blankets, and assistance for loading, as our team may not always be available to help lift or secure items.
Q: Are items unpacked and quality checked before dispatch?
A:Yes — and this is one of the key things that sets us apart!
Unlike many retailers, we don’t just send items out in boxes. Every piece is unpacked and thoroughly quality checked prior to dispatch. This allows us to ensure the finish, construction and condition are in line with what we would expect for showroom display, particularly important for handcrafted and distressed-finish items, where no two pieces are ever exactly alike.
Because we carry out these checks in-house, many of our items are provided unboxed or partially unwrapped, ready for final inspection or dispatch. This process is a critical part of our service and something most other furniture stores simply don’t offer.
Q: Can I view my items before dispatch?
A:Yes - and we actively encourage it.
We offer item viewings before dispatch as a premium, personalised service that few other stores provide. You’re welcome to inspect your pieces before they leave our warehouse - whether you’ve placed a custom order or simply want peace of mind on the finish and details.
Viewings are by appointment and typically require a couple of business days’ notice so we can prepare your beautiful items. This gives you a rare opportunity to see your exact pieces in person before they’re dispatched (especially valuable for pieces with artisan finishes, unique timber tones, or textural variation).
For clients located outside of our Sydney service areas, we may be able to provide a short Quality Control video or images of the specific items allocated to your order prior to dispatch. This is offered as an additional service depending on team availability and the items.
Items ordered without inspection are still subject to our standard terms (including our change-of-mind policy), so we strongly recommend taking advantage of this service to ensure your purchase meets your expectations.
Q: When will my order be ready?
A: In-stock items are usually ready for pickup or dispatch within 5–14 days. For pre-order or custom items, estimated arrival times are listed on the product page. Once your item is ready, we’ll contact you to arrange dispatch.
Q: What payment methods do you accept?
A: We accept direct deposit (EFT), PayID, and in-store credit card payments.
Q: Why don’t you accept credit card payments online or over the phone?
A: We value your security. To protect our customers, we only accept credit card payments in-store using chip and PIN. This method offers greater security. It helps prevent fraud and protect your personal information from compromise.
It’s just one of the ways we operate differently, putting care and integrity at the centre of everything we do. By keeping things simple and secure, we can focus on what we do best: offering well-priced, quality furniture with personal service.
We’re proud to uphold this policy and intend to keep it that way, remaining focused on your security and peace of mind.
We understand this may not suit everyone, but many of our loyal customers appreciate the traditional service and honest approach we stand by.
Q: Do you accept lay-bys or offer finance options?
A: We don’t currently offer third-party finance options, but if you’d like to pay by instalments, feel free to contact us. In some cases, we may be able to arrange a custom payment schedule depending on the item and lead time. Our team is happy to talk it through with you.
Q: What if the item I ordered is unavailable?
A: In rare cases, if an item becomes unavailable after purchase, we will notify you immediately and offer alternatives, including the option to wait for the next shipment or receive a full refund.
Q: Why aren’t all of your items available to purchase online?
A: Some of our pieces (such as one-off artisan items, homewares, and accessories) are only available in store. Just a taste of what’s in store is shown online. Our website and socials offer a glimpse, but there’s so much more to discover in person. With new arrivals landing regularly, we invite you to visit the showroom to see the full range.
Q: Do you deliver internationally?
A: Currently, we dispatch within Australia only. For international enquiries, please contact us directly to see if special arrangements can be made.
Q: Where are your products made?
A: Our collections are internationally sourced. We work closely with trusted workshops and skilled artisan makers to ensure exceptional quality and character in each item.
Many of these relationships have been built over decades, allowing us to collaborate with skilled craftspeople who understand our standards and share our passion for timeless design
Q: What is your return and cancellation policy?
A: We do not accept returns for change of mind. In the rare circumstance where a return is approved, a 25% restocking fee will apply. Items must be in acceptable condition and will need to be assessed prior to approval.
Please refer to our Terms & Conditions for full details.
Q: What warranty do you offer?
A: We offer a one-year structural warranty on furniture items. This covers manufacturing defects under normal use.
Please refer to our Terms & Conditions for full warranty information.
Q: Where can I find care instructions?
A: Care and maintenance guidelines are available on our website here. If you need further advice, our team is always happy to assist.
Q: Are your products ethically sourced and sustainable?
A: We’re proudly committed to responsible sourcing and environmentally conscious practices. Many of our suppliers operate with social and ethical accountability, and we make every effort to work with makers who prioritise craftsmanship, fair conditions, and sustainable methods.
We also minimise unnecessary packaging waste. Unlike many retailers who ship boxed and unopened stock, our items are unboxed and quality checked in-house before dispatch, allowing us to recycle packaging and reduce single-use materials wherever possible.
Q: Do you offer a Trade Program?
A: Yes, we welcome interior designers, stylists, architects, and other trade professionals. If you have a trade-related ABN, get in touch with our team to learn more or to register for our Trade Program. We’re happy to assist with quotes, product recommendations, and tailored solutions for your projects.
Q: Do you work with magazines or offer items for hire?
A: Yes, we often collaborate with stylists, designers, and editorial teams for photo shoots and magazine features. If you’re working on a project and are interested in featuring one of our pieces, please reach out to mail@canalside.com.au with details. We consider hire on a case-by-case basis depending on the item and usage.
Our products have appeared across a wide range of media, including press features, TV shows, and TV ads. They’ve also been showcased in countless commercial venues and featured in leading publications such as Vogue Living, House and Garden Magazine, Home Beautiful, Marie Claire, Belle, Inside Out, and Real Living. You can explore more of our media highlights and magazine features here.